Arc Mercer’s Janitorial Team: Integrity and Excellence at the Mercer County Clerk’s Office

The Arc Mercer’s Janitorial Department continues to shine, not only for the quality of its work, but for the character of its team members. A recent act of honesty at the Mercer County Clerk’s Office exemplifies the professionalism that defines this department.

During routine cleaning, Carlos Ochoa, a valued consumer employee on the janitorial team, discovered a lost phone in a restroom. Without hesitation, he notified his supervisor, Mirian Ajanel Pacaja, who immediately ensured the phone was returned safely to the front desk officer. The customer was so grateful for Carlos and Mirian’s integrity that he personally visited the Arc Mercer to thank them both.

In an email to the agency, Brian DeGennaro, Aide to the Mercer County Clerk, praised the team’s professionalism and shared how impressed their office continues to be with the Arc Mercer’s staff. “Day in and day out they do a great job,” he wrote. “They truly represent your department well and deserve recognition.”

This moment reflects what partners across Mercer County experience every day. The Janitorial Department is one of the Arc Mercer’s strongest service divisions, responsible for maintaining millions of square feet of commercial space and delivering hundreds of cleaning hours each day. The team has grown significantly over the years and continues to provide meaningful employment opportunities for adults with special needs, who make up the majority of the department’s workforce.

Quality remains a standout strength: the department’s inspection and customer satisfaction scores have consistently improved year after year, now reaching the highest levels in the program’s history. These results, combined with the department’s scale, impact, and commitment to inclusive employment, reinforce why partners repeatedly commend the Arc Mercer’s janitorial team for its professionalism, reliability, and high standards.

Carlos and Mirian’s actions are a powerful reminder of the pride and dedication that define this department. Their integrity represents the very best of the Arc Mercer, and strengthens the trust our community places in the agency every day.