Listening to Our Workforce: How Arc Mercer Is Redefining Time Off in 2026

At The Arc Mercer, our mission has always been driven by people, both the individuals we support and the dedicated staff who make that support possible every day. As we move into 2026, the agency is proud to introduce updated time-off and pay policies that reflect a simple but powerful principle: when we listen to our mission-critical staff, better systems follow.

Over the past year, Arc Mercer engaged employees across roles and programs to better understand what they need to stay healthy, motivated, and balanced. One message came through clearly, staff wanted more flexibility, especially around holidays and personal time. In response, the agency designed a benefits structure that is both innovative and deeply aligned with real-world needs.

A More Flexible Approach to Time Away

Rather than relying solely on fixed holidays, Arc Mercer now offers a mix of traditional holidays and floating holidays, giving employees greater control over when they take time off. This flexibility allows staff to honor personal, cultural, or religious observances that matter most to them, without sacrificing rest or pay.

In addition, employees continue to earn vacation time annually and accrue Paid Sick and Safe Time, which can be used not only for personal health needs, but also to care for family members or address safety-related concerns. This reflects the agency’s commitment to supporting the whole person, not just the employee role.

Recognizing Commitment and Fair Compensation

The updated policies also ensure staff are fairly compensated for their time and dedication. Employees who work on designated holidays receive enhanced pay or compensatory time, depending on their role, and overtime policies remain in place to recognize extra hours worked. These practices reinforce Arc Mercer’s belief that high-quality support begins with valuing the workforce that delivers it.

Innovation Rooted in Feedback

What makes these updates especially meaningful is how they came to be. Rather than top-down decisions, the 2026 benefits and time-off policies are a direct response to employee feedback, particularly from frontline and mission-critical staff whose work is essential to daily operations.

By building flexibility into the system, Arc Mercer is not only responding to current needs but also strengthening recruitment, retention, and long-term sustainability. It’s an investment in people that ultimately benefits the individuals and families the agency serves. 

When staff feel supported, everyone thrives.

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