Janitorial Department Delivers Impressive Performance Across the Board

The Arc Mercer’s Janitorial Department continues to set a high bar for excellence, growth, and impact. With measurable achievements across workforce development, service quality, and operational scale, this department exemplifies what it means to lead by example in both mission and performance.

A Trusted Commercial Leader

Responsible for cleaning over 2.7 million square feet of commercial office space each day and delivering more than 650 cleaning hours daily, the Janitorial Department is one of the agency’s most productive divisions. It also stands as a major revenue generator for the Arc Mercer, supporting both our mission and long-term sustainability.

Empowering the Workforce

A cornerstone of this department’s success is its commitment to inclusive employment. Seventy-five percent of all janitorial work is completed by adults with special needs, offering meaningful employment and skill development opportunities to those we serve. Workforce numbers have remained strong, with over 100 employees annually since 2018, reaching 120 employees in 2024—nearly five times the workforce size in 1994.

Unmatched Quality Assurance

The department’s commitment to excellence is further reflected in its QA inspection scores, which continue to climb year after year. These scores—averaged from customer sign-offs, AccessNJ inspections, Arc manager evaluations, and third-party audits—have steadily improved:

• 88.98% in 2018

• 90.05% in 2019

• 90.36% in 2020

• 90.10% in 2021

• 91.08% in 2022

• 91.26% in 2023

• 91.67% in 2024

  
  

This sustained improvement demonstrates the department’s dedication to consistent, high-quality service delivery.

Sustainable Growth

In addition to service excellence, the janitorial team has shown strong and steady growth, reinforcing its role as a vital part of the Arc Mercer’s broader operations. The department’s consistent expansion reflects not just in size but also in its growing impact and profitability.

The Janitorial Department stands as a shining example of mission-driven success—empowering individuals with special needs, maintaining high-quality services, and supporting the agency’s sustainability. Congratulations to the entire team for these outstanding achievements!