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Arc Mercer's OTC Shredding Team Exemplifies Excellence in Client Service

Updated: Jun 14

In a recent demonstration of dedication and teamwork, Arc Mercer's Shredding Team showcased their commitment to exceptional client service.


Led by John Strycharz, supervisor of the shredding department, and supported by Joe Henderson, a consumer with special needs enrolled in the OTC program, the team went above and beyond to assist a valued client, Barbara Buck, Office Manager at Hamilton Health and Wellness Associates.


Buck's back injury posed a logistical challenge for her, making it difficult to manage the collection of shredding material for an important order. Understanding the urgency of the situation, Strycharz and Henderson sprang into action, ensuring that Hamilton Health’s needs were met with efficiency and care.


When asked if the Arc could handle the task, Joe Henderson, embodying the spirit of service, responded with unwavering dedication: "Whatever she needs." This simple yet powerful affirmation epitomizes the ethos of Arc Mercer and its commitment to empowering individuals with special needs to contribute meaningfully to their communities.



Working under Strycharz's supervision, Henderson diligently assisted in collecting between 400-600 lbs of shredding material for Hamilton Health’s order. Their collaborative efforts not only ensured the smooth execution of the task but also left a lasting impression on Hamilton Health, who expressed their gratitude in a heartfelt email:


“We are sending a VERY HUGE THANK YOU to JOE HENDERSON and JOHN STRYCARD for helping us so much this morning. They went all the way ABOVE and BEYOND helping us, and we just want to let them know how much we appreciate the hard work and effort they put into the job. Very friendly and so very helpful!!!! Thank You so much guys, job very well done!!!”


These words serve as a testament to the outstanding service provided by the OTC Shredding Team. Their dedication, professionalism, and willingness to go the extra mile exemplify the values of Arc Mercer and its commitment to client satisfaction.


At Arc Mercer's OTC program, every individual, regardless of ability, is valued and empowered to reach their full potential. Under Strycharz's leadership, the shredding department not only fulfills client orders but also serves as a platform for consumers like Joe Henderson to develop valuable skills and contribute meaningfully to the workforce.


The success of Arc Mercer's OTC program lies in its ability to nurture a culture of collaboration, empathy, and excellence. By prioritizing the training and development of consumers with special needs, Arc Mercer continues to set the standard for inclusive and compassionate client service in the community.



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