Celebrating Excellence: Arc Mercer’s Star Award Winners Raise the Bar in Quality and Care

At Arc Mercer, excellence isn't just a goal—it’s a standard. This quarter, we proudly celebrated the outstanding achievements of our Residential and Day Program teams who earned Platinum and Gold Star status through our internal performance recognition program.

The Platinum Star Awards recognize programs that go above and beyond in three critical areas:

• Medication Error Prevention

• Community Inclusion through Outings

• Therap Documentation Compliance

By the Numbers: Q3 Performance Highlights

• A total of 246 gift cards were distributed to staff across the agency, totaling over $21,000 in bonuses.

• 11 out of 24 group homes earned Platinum (A) Star status, reflecting the highest standard of care and engagement.

• The remaining homes received Gold (B) Star status, still meeting strong benchmarks for performance.

Platinum (A) Grade Criteria:

• 0–2 medication errors per quarter

• 10 or more recreation events attended per month

• 90–100% submission rate for monthly projections

• 80–89% recreation attendance

• 0–6 missing Therap entries for the quarter

Gold (B) Grade Criteria:

• 2–10 medication errors per quarter

• 8–9 recreation events attended per month

• 80–89% projection submissions

• 70–80% recreation attendance

• 7–12 missing Therap entries for the quarter

Recognizing Dedication

Celebratory events were held at Arc Mercer headquarters, Residential and Day Program staff gathered to be recognized for their achievements and to receive their bonuses. These events were a meaningful opportunity to reflect on the dedication of our staff and the measurable impact of their work.

Each Platinum and Gold Star recipient contributes to a culture of excellence that ensures individuals supported by Arc Mercer receive the highest quality care, enriched community experiences, and data-driven support.

Looking Ahead

The Platinum Star Program continues to be a powerful tool for motivating high performance and accountability. As we look to the next quarter, we’re proud of our progress and excited to see even more programs reaching Platinum status.

To all our staff: thank you for your hard work and commitment to quality. And to our community and stakeholders—your support continues to help us deliver on our mission to empower every individual we serve.