Our Mission: The Arc Mercer is committed to securing for all people with developmental disabilities the opportunity to choose and realize their goals.
Commitment to our Families
The Arc Mercer, Inc.
“Commitment to Our Families”
The Arc Mercer is committed to providing quality programming for our consumers and their family/guardians. We believe that this must involve the highest levels of trust which can only be achieved through open and honest dialogue with our consumers, and their families or guardians.
Families and guardians are, therefore, entitled to proactive outreach from the Arc Mercer as it relates to:
- Emergencies (both personal/physical plant) and their resolution within 24 hours of the occurrence
- Changes in Residential managers or any major changes in Day Program Staffing
- Relocations for Residential participants
- Major facilities issues which may disrupt routine programming
- Achievement of IHP goals,
- Issue regarding job pay or failure to provide PNA or daily allowance
- Pending court or legal actions
- Routine medical visits
- New consumers moving into Residential units or major reorganizations of work groups
- Issues with job performance
- Refusal of consumer to participate in day program
- Concerns of mistreatment of Day Program participants
It is the policy of the ArcMercer that all phone calls and e-mails be acknowledged within 24-hours – should you not receive a response, please contact the Executive Director at ED@arcmercer.org
Latest News
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12/06/2011
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Arc Mercer music program help keep clients rock steady (with video) -
11/18/2011 Annual Fall Gala 2011
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An elegant autumn evening of dinner, dancing and celebration happening on November 18,2011 Friday 6pm-11pm -
10/06/2011
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Hughes to open conference on meeting needs of transportation disadvantaged in Mercer County - VISIT NEWS PAGE
